Despite the current situation, our manufacturing sites are open, but some products may be out of stock.
The staff in our order preparation department strive to respect the hygiene measures to guarantee the health and safety of everyone.
Here is a FAQ which we hope will answer most of your questions.
If that is not the case, we invite you to get in touch with our team, which is available by telework, using our contact form.
The item I would like to order is not available.
Click on "Notify me when the product is available" to enter your email address. This will allow you to receive an alert as soon as our workshops reopen and have manufactured the item you want.
What type of delivery can I select and when will it be delivered?
At the moment we can only offer the standard delivery method. Your orders will be prepared and sent with the utmost care by our shipping department. You will receive them within 6 to 10 days, and up to 2 weeks for customized items, subject to the carrier’s operations.
The mention "There is no carrier to deliver to the selected address" appears when I want to order.
Our carrier has temporarily suspended delivery in certain regions until further notice. You can find the list here. We invite you to try again when the health crisis improves.
I want to return the order I just received
Please send us a message via our contact form, within 14 days of receiving your package, to inform us that you would like to return your product, by choosing the subject “product return”.
Please specify the reason for your return (changed your mind or withdrawal, preparation error, faulty product). The terms and refund conditions for initial delivery fees are not the same depending on the reason. For more information, please read our Terms and Conditions of Sale here.
Thanks for your understanding.
Take good care of yourself and your loved ones !
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Contact us by telephone at
+33 3 85 25 50 50 or by email