STAND TOGETHER. Until April 20th enjoy 20% discount; we will donate 50% of our sales proceeds. Find out more. Sorry, but in the current circumstances we are only able to deliver in France.

about shipping & returns

COVID-19 - important information

In face of the current exceptional circumstances, we have reorganized the work conditions of our teams in order to ensure everyone's safety, and to continue to serve you as good as possible.

Consequently, deliveries are limited to France until further notice but for the following postal codes (excluded by our transporter GLS) :

  • Département 57 : codes postaux 57 230, 57 370, 57 410, 57 620, 57 720, 57 820, 57 850, 57 960
  • Département 67
  • Département 68 : codes postaux 68 000, 68 010, 68 020, 6 8030, 68 040, 68 630, 68 980

Shipping your package

Packages are generally dispatched within 2 working days (excluding weekends and holidays) of receiving your payment. They are sent via GLS France with a tracking number and require a signature on delivery.

Shipping costs are free in Mainland France (except in Corsica) for any order totalling over €59. For orders totalling €59 or less, the cost of shipping is €6.90. 

Shipping to Corsica is free for any order totalling over €99.

Shipping costs include preparation and packaging costs as well as postal charges. We recommend that you group all your items into one order. We cannot combine two orders placed separately, therefore in such cases, shipping costs would apply to each order.

Returns

Products must be returned at your expense, in the same condition in which you received them, with their original packaging and label, with a copy of the invoice, and in the same cardboard box or a similar one. Once we receive your package in our warehouses, we'll check the condition of the returned items, and proceed to issue you a refund.

The cost of the shipping paid at the time of the order shall not be refunded.

In cases where the purchase was made with a promotional code, the refund shall be to the proportional total amount spent after the discount was applied.

We don't do exchanges. If you wish to exchange an item, you must first request for the unwanted item to be returned, and then buy the item you want on our website.


Secure payment

All of your transactions
are 100% secure.

Fast delivery

Delivery to your home
or to a pick-up location.

10 year warranty

Your purchases are
automatically guaranteed.

Help

Contact us by telephone at
+33 3 85 25 50 50 or by email